Would you try to use a smart phone without charging the battery? How about driving your car and never filling up the gas tank? How long...

I help leaders create extraordinary results. That is my purpose statement as a coach. What must leaders do, and more importantly, who...

First impressions. It is a topic worth considering if you want to attract and retain great customers. How do you and your team currently...

A few years ago, I blew a tire on the West Virginia turnpike. I had traveled this highway quite often. I was moving along that...

What is your immediate feeling when you hear the word NO? Most people have a negative emotional response. After all, it is a negative...

It is a challenge that every organization leader faces. How do I motivate my employees? My answer may surprise you. I could give you...

It is a common question I receive as a business coach; ”How do I handle my overflowing e-mail?” I am NOT going to give you an IT solution....

I like to get attention with provocative statements. Hard work, though it is important, is not the key to success. Think about it. ...

People, people, people. “My business would be great except for the employees and the customers!” I agree that working effectively with...

People often ask me to recommend a time management system, and I typically share some familiar options. I am curious about why they are...

Have you been around any unruly toddlers lately? As a granddaddy, most of my child rearing responsibility is over. When I get to see my...

What is the power of a great question? What effect does a powerful question have on a person? How are questions related to effective...

Today I am challenging the common belief, that to provide the best customer service, you must always be available to customers. You must...

I recently met with a business owner that has operated a residential service business for over 20 years. He has about 10 employees, and...

I read a book recently that helped me with personal organization. The book is “Juggling Elephants” by Jones Loflin and Todd Musig. There...

I’m just a people pleaser! He has always been impatient. She is just a sensitive person. It’s just her personality. I’m not a people...

Here are two words that sound alike. INTENTION and ATTENTION. When combined, they produce amazing results! INTENTION: It’s your purpose....

If you are a business owner or manager, I’m sure this title caught your attention. You did read it correctly; your expectations of your...

All of us have unsuccessfully tried to rid ourselves of a bad habit. People often ask me why it is so difficult to change a bad habit....

I would like to address a word that used to make me groan – discipline. That word brought about visions of sweat, toil, deprivation, and...