Leaders, supervisors, managers, business owners, parents, and human beings in general are confronted with difficult conversations.  Effective leaders have learned how to communicate difficult messages with great clarity and kindness.  Everything from employee performance issues, dismissals, and challenging workplace change.  How about conflict resolution?  Confusion, misunderstanding, and departmental silos?  Business partnerships - need I say more?  Come learn the mindset and skills necessary to handle these situations well and create benefit for all.